Calle Lanzarote

Flying with Iberia

I first flew to Lanzarote with Iberia six years ago – returning this year I found out that the level of service had gone downhill.

It’s worth remembering what has happened in those six years – airport security has been stepped up considerably. It is no longer possible to take liquids onto planes (with few exceptions).

Firstly, it was almost impossible to find out when we had to check-in by. The airport, online travel agent and the Iberia website all gave different answers, so we got there as early as possible, only to find that the check-in desk hadn’t opened yet. The “check-in by” time from the airport seemed to be the time that the desk actually opened!

Then there were conflicting details about hand luggage – Frankfurt airport allows 8kg, Iberia stated 10kg. As if this wasn’t enough, returning through Arrecife the signs at the gate showed a maximum of 6kg.

Changing planes in Madrid (T4/T4S) was also a long process, which involved not only a long walk but also a ride on an underground monorail. Admittedly, nothing to do with Iberia itself, but it all added to the experience.

At the gate in Madrid, the time on the gate did no match the departure time on the board. Someone asked the employee sitting at the gate desk if the flight to Frankfurt (this was on the return journey) went from this gate and was told “no”. Actually, in the end, it did!

But my real gripe has to be the on-board service. Firstly, the crew from Frankfurt to Madrid spoke almost no German and only a smattering of English. This may not affect me so much, but it did affect those passengers who spoke no Spanish. Even the safety announcement in German was from a tape that did not entirely match up with the information being given on the PA in Spanish.

But worse – there is no longer a meal or drinks on board! Six years ago, drinks were included in the price of the flight and there was even a snack on the way to Madrid and a warm meal on the way to Arrecife.

This time you had to buy any drinks (remember, you can’t take your own on board!) at 2,50EUR for a can of soft drink (per person). The only food was a selection of baguettes and rolls at horrendous prices (6-8EUR!)

In future, I think I’ll pay more attention when booking flights as to what is in included, or at the very last have a packed lunch ready. How times have changed…

Tags: , ,

8 Responses to “Flying with Iberia”

  1. Calle Lanzarote » Blog Archive » A chance to compare Spanair with Iberia Says:

    […] while ago I wrote about my experiences flying to Lanzarote with Iberia. Well, last weekend I had the chance to compare those experiences with Spanair when I flew to […]

  2. Calle Lanzarote (DE) Says:

    Was man so alles mitmacht bei einem Iberiaflug…

    Normalerweise läuft ein Flug immer nach dem “gleichen” Schema ab.
    Man hat eine Abflugzeit mitgeteilt bekommen und man weiß an welchem Terminal man abfliegt.
    Dies muss nicht immer der Fall sein, meine Erfahrung war, dass im online Buchung…

  3. AllThingsGerman.net » Blog Archive » Service at McDonald’s Says:

    […] this can be useful when we fly back from Madrid or Lanzarote in the middle of the night, it probaby won’t affect us […]

  4. Calle Lanzarote » Blog Archive » Booking flights can be complicated Says:

    […] with Iberia tended to be the cheapest, and I have flown with them on previous trips, only to disappointed with […]

  5. Calle Lanzarote » Blog Archive » Too much luggage? Says:

    […] Iberia, for example, allows 10kg of hand-luggage according to their website, although German regulations only allow 8kg.  Theoretically you can therefore bring back 2kg more of luggage from Lanzarote than you can take with you. […]

  6. Calle Lanzarote » Blog Archive » Ryanair to fly to Lanzarote from Germany Says:

    […] to those airports outweighs the savings of the flight, or whether tourists will remain loyal to existing […]

  7. Calle Lanzarote (DE) » Blog Archive » Mit Ryanair von Deutschland nach Lanzarote fliegen Says:

    […] zeigen ob der Mehraufwand zu den Flughäfen hin zu kommen, sich rentiert oder ob die Touristen ihre bisherigen Fluglinien treu […]

  8. Finding somewhere to stay on Lanzarote | Calle Lanzarote Says:

    […] I was lucky enough to not have to find my own accommodation, all I needed to do was to book my own flights – something I did […]

Leave a Reply


By continuing to use this website, you agree to the use of cookies. [more information]

This website uses cookies to give you the best browsing experience possible. Cookies are small text files that are stored by the web browser on your computer. Most of the cookies that we use are so-called “Session cookies”. These are automatically deleted after your visit. The cookies do not damage your computer system or contain viruses. Please read our privacy information page for more details.

Close